Privacy Policy

1. Introduction

AI Chatbot Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.

As a BotPenguin partner, we work closely with BotPenguin to provide AI chatbot solutions. This policy covers our own data practices, and you should also review BotPenguin's privacy policy for their data handling practices.

2. Information We Collect

Information You Provide

• Contact information (name, email, phone number, company)
• Billing information (collected securely through Stripe)
• Account preferences and settings
• Communications with our support team
• Custom fields during checkout (company size, industry)

Information Automatically Collected

• Website usage data and analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Page views, clicks, and navigation patterns
• Device and operating system information

3. How We Use Your Information

• Provide and improve our AI chatbot services
• Process payments and manage subscriptions
• Communicate with you about our services
• Provide customer support
• Send service updates and marketing communications (with consent)
• Analyze website usage to improve user experience
• Comply with legal obligations
• Facilitate BotPenguin account setup and management

4. Information Sharing

We may share your information with:

• BotPenguin: To set up and manage your chatbot account
• Stripe: For secure payment processing
• SendGrid: For email communications
• Google Analytics: For website analytics (anonymized data)
• Service providers: Who help us operate our business
• Legal authorities: When required by law

We never sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your data:

• SSL encryption for all data transmissions
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience
• Enable chatbot functionality
• Track marketing campaign effectiveness

You can control cookie settings through our consent banner and your browser settings.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal requirements)
• Restrict data processing
• Data portability
• Withdraw consent for marketing communications
• Object to certain data processing activities

8. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus a reasonable period thereafter. Analytics data may be retained longer in anonymized form.

9. International Transfers

Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: